Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

CALPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, CALPIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, CALPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

Blog Post | Consumer Protection

The CFPB at Three: A Child Prodigy | Ed Mierzwinski

The Consumer Financial Protection Bureau (CFPB) turned just three years old Monday, July 21st, but when you look at its massive and compelling body of work, you must wonder: Are watchdog years like plain old dog years? Is the CFPB now a full-sized, 21-year-old adult? The answer is no, not yet. The CFPB is still growing and developing and adding programs and projects. The CFPB is, however, at three years old, certainly a child prodigy. Despite overwhelming public support, however, powerful special interests continue to attack it. Yet, the idea of the CFPB needs no defense, only more defenders.

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See which airlines get the most and least complaints

Spirit Airlines generated the most complaints per 100,000 passengers and Southwest the least, according to a study released Thursday. The study, by the CALPIRG Education Fund, analyzed complaint data for 13 large domestic airlines lodged with the U.S. Department of Transportation’s Aviation Consumer Protection Division from 2009 through 2013. It found that most complaints are about delayed or canceled flights.

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News Release | CALPIRG Education Fund | Consumer Protection

Report: Spirit is Most Complained-About Airline

SACRAMENTO — Spirit Airlines passengers are most likely to complain about their experience, according to a report released today by the CALPIRG Education Fund. Among major airlines, Spirit generates the most complaints for its size and generates an increasing number of complaints each year. Other most-complained about firms include Frontier Airlines, United Airlines, and American Airlines.

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Report | CALPIRG Education Fund | Consumer Protection

The Unfriendly Skies

It seems as if every consumer has an airline problem story—how they were trapped on the tarmac, tricked by fees, missed their connection, or lost their bag. What many consumers don’t know is that they have a number of new rights as well as a right to complain, both to the airline and to the government. This report tracks five years of consumer complaints and highlights which airlines received the most complaints and what kinds of complaints were most common.

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Report | CALPIRG Education Fund | Consumer Protection

Debt Collectors, Debt Complaints

This is the fifth in a series of reports that review complaints to the CFPB nationally and on a state-by-state level. In this report we explore consumer complaints about debt collection, with the aim of uncovering patterns in the problems consumers are experiencing with debt collectors and documenting the role of the CFPB in helping consumers successfully resolve their complaints.

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News Release | CALPIRG | Consumer Protection, Financial Reform

CALPIRG Calls on Congress to Confirm CFPB Chief

 In July, the landmark Consumer Financial Protection Bureau (CFPB) took over as the nation’s first federal financial agency with only one job, protecting consumers. But until it gets a Senate-confirmed director, its powers, especially over payday lenders and other non-banks, are limited.

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News Release | CALPIRG | Consumer Protection

DoJ Blocks AT&T, Protects Consumers

Today the U.S. Department of Justice (DoJ) filed suit to block AT&T’s proposed takeover of T-Mobile. If approved the merger would combine the second and fourth largest wireless carriers, giving AT&T control over nearly 50% of the U.S. wireless market. The CALPIRG applauds the DoJ’s efforts to protect consumers from market consolidation, higher prices, and fewer choices.

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ABC 7: Experts warn of smartphone security

You wouldn't think of leaving your computer open to viruses and hackers, but your smartphone probably doesn't have the same protections, and that could make you vulnerable. One consumer advocate ABC7 spoke with compared leaving your phone unprotected to leaving the front door open to your home.

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News Release | CALPIRG | Consumer Protection

Governor signs legislation improving CA data breach law

Thanks to the passage of SB 24 today, consumers will now get more useful information in the event that a company they do business with either loses their personal information or has it stolen.

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News Release | CALPIRG | Consumer Protection

New Rules Launched to Protect Flyers

“Thenew rules by the DoT will make passengers’ rights a priority, improve airline practices, and ultimately benefit everyone who flies” noted Jon Fox, Consumer Advocate with CALPIRG Education Fund.

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